Visitor Information &Amenities

Visiting Hours

We offer a flexible visitors policy. Patients may determine when friends and family visit.

Parking

Free parking is available on surface lots surrounding the hospital. Parking assistance is available Monday through Friday, 7 a.m. to 5 p.m. at the main hospital atrium entrance.

Cafeteria

The Garden Room Cafeteria is located on the lower level. Breakfast is from 7 to 10 a.m. Lunch is from 11 a.m. to 1:30 p.m. Grab 'n Go is available from 1:30 to 3 p.m. Dinner is from 4 to 8 p.m. On weekends and holidays, dinner hours are 4 to 6:30 p.m. The cafeteria is closed daily from 10 to 11 a.m. and 3 to 4 p.m.
 

Cellular Phones

Cellular phones may not be used in certain areas. Watch for signs posted with this information.

Communication Services

Our goal is to give information to every patient in the way that he or she understands best. We offer these services for patients who need them:

  • American Sign Language and assist devices for the deaf and hard of hearing
  • Tools for patients with vision problems
For patients and families who speak languages other than English:

  • Translated teaching materials
  • Medical interpreters 24 hours a day (For an interpreter, please ask your nurse.)

Discharge

Our hospital discharge time is 11 a.m. Whenever possible, we ask that you make arrangements to leave by this time once you are discharged by the doctor. This allows us to prepare your room for use by other patients. Our staff can assist you and your family in making arrangements for discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency Drills

The hospital conducts routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless you're told otherwise by the nursing staff.

Flowers & Balloons

If flowers arrive for you, they will be brought directly to your room. However, flowers are not allowed in the intensive care units. Flowers and plants received after discharge will be returned to the florist so they can be sent to your home. Latex balloons are not allowed in the hospital because many people are allergic to latex.

Infection Control

To lower the spread of germs, please do not visit a patient if you have symptoms of a cold, flu or other illness. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms.

Medical studies have shown that waterless hand gel is the best method to clean hands. At certain times, soap and water can be used. Remind people around you to use hand gel or soap and water to clean their hands.

Lost & Found

To prevent losing your personal items, please label them and keep them in your bedside stand. These items could get lost if placed in bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If an item is found after you leave, we will contact you to arrange for pick-up or delivery.

Medical Equipment/Electrical Devices

For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering team may need to test some devices or appliances.

Overnight Accommodations

If family members need to stay overnight, we will try to provide on-site sleeping and shower accommodations. Ask your nurse for details.

Personal Property & Valuables

Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, a robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices (such as canes or walkers). Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Security Services

For your safety, our property is patrolled 24 hours a day by security officers and electronic surveillance. The security staff will escort you and your visitors to your cars at night. They will also provide some emergency auto services upon request.

Smoke-Free Environment

This hospital is smoke-free. No smoking is allowed in the hospital or within 15 feet of any of the entrances. Hospital staff can direct you to an area where smoking is allowed.

Spiritual Care

Chaplains are here to help with your spiritual needs. An on-call chaplain is available 24 hours a day. If you prefer to see your own clergy, please feel free to call them. Everyone is welcome to use our meditation room (open 24 hours a day), located on the first floor near the Emergency Department.

Visiting Hours & Policies

We have an open visiting policy for most areas. Some medical conditions or scheduled procedures may limit visiting times. Family and friends may call the nursing unit for more information. Children are welcome to visit but must be supervised at all times by an adult. Pets are allowed in certain cases with prior approval.

Amenities

ATM

For your convenience, there is an ATM machine in the hospital lobby.

Gift Shop

Our gift shop is located on the first floor near the main entrance and is open Monday through Friday, 9 a.m. to 6 p.m., and on Saturdays from noon to 4 p.m. The gift shop is closed on Sundays. Contact the gift shop at 414-489-4240. Services include:

  • Free in-room deliveries
  • Fresh flowers and plush animals
  • Snacks, soda, juice and candy
  • Greeting cards and books
  • Clothing, purses and jewelry
  • Sundry items
  • Kids' toys, games and balloons
  • Inspirational items and figurines

Newspapers

Local newspapers can be purchased at the main hospital entrance and near the Emergency Department. Ask your nursing assistant for help.

Vending

Vending areas at the following locations are open 24 hours a day:

  • Cafeteria – Garden Room Lower Level
  • Emergency Department Area
  • ICU Waiting Area – First Floor
  • Vince Lombardi Cancer Clinic – First Floor
  • Pre-admission Testing – First Floor

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way.

Download the Aurora St. Luke’s South Shore Wayfinding Map and Visitor Information Guide.

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

myAurora makes it easy to manage your care online, anytime.