Visitor Information &Amenities

Important Update

Visitor guidelines: important updates

Our guidelines are designed to keep everyone safe while helping reduce the spread of COVID-19. All potential visitors must be screened and wear a mask. Learn more about our updated visitor guidelines.

Parking

Free parking is available in 2 parking structures and in the surface lots on the east and west sides of the hospital.

Cafeteria

The cafeteria is located on the first floor in the main hospital. Open 7 days a week including holidays, the hours of operation are:
Breakfast: 6:30 to 10 a.m.
Lunch: 11 a.m. to 3 p.m.
Dinner: 4 to 7:30 p.m.
 
Wisconsin Grill – inside the cafeteria
Monday through Friday, 11 a.m. to 2 p.m.
Closed weekends and holidays
 
Lincoln Avenue Deli – next to the cafeteria
Monday through Friday, 10:30 a.m. to 2 p.m.
Closed weekends and holidays
 
Honey Creek Café – in the Aurora Women's Pavilion
Monday through Friday, 7 a.m. to 3 p.m.
Closed weekends and holidays

Vending areas in the cafeteria and Emergency Department area are open 24 hours a day.

Cellular Phones

Cellular phones may not be used in certain areas (watch for signs posted).

Communication Services

Our goal is to give information to every patient in the way he or she understands best. We offer these services for patients who need them:

  • American Sign Language and assist devices for the deaf and hard of hearing
  • Tools for patients with vision problems
For patients and families who speak languages other than English:

  • Translated teaching materials
  • Medical interpreters 24 hours a day (For an interpreter, please ask your nurse.)

Discharge

Our hospital discharge time is 11 a.m. Whenever possible, we ask that you make arrangements to leave by this time once you are discharged by the doctor. This allows us to prepare your room for use by other patients. Our staff can assist you and your family in making arrangements for discharge. If you have questions about your discharge, please ask your doctor or nurse.

Emergency Drills

The hospital conducts many routine safety drills. You may see flashing lights or hear a series of bells or announcements that signal an emergency drill. During these drills, your door may be closed. Please stay in your room unless told otherwise by the nursing staff.

Infection Control

To reduce the spread of germs, please do not visit a patient if you have symptoms of a cold, flu or other illness. The patient's bathroom is for the patient's use only. Family and friends should use the public restrooms.

Medical studies have shown that waterless hand gel is the best method to clean hands. At certain times, soap and water can be used. Remind people around you to use hand gel or soap and water to clean their hands.

Lost & Found

To prevent losing your personal items, please label and keep them in your bedside stand. These items could get lost if placed in bedding, on food trays or in gown pockets. If you lose something, tell the nursing staff right away. Our security staff will make every effort to find it. If we find an item after you leave, we will contact you to arrange for pick up or delivery.

Mail and Floral Deliveries

We will not be accepting flower or gift deliveries until further notice for the safety of our patients and team members. Thank you for understanding.

Medical Equipment/Electrical Devices

For your safety, electrical devices or appliances, including battery chargers and computers, cannot be brought into the intensive care units. In other areas of the hospital, these may be allowed but must be approved by your nurse. The clinical engineering team may need to test some devices or appliances.

Overnight Accommodations

If family members need to stay overnight, we will try to provide on-site sleeping and shower accommodations. Ask your nurse for details.

Personal Property & Valuables

Bring your ID and insurance cards with you to the hospital. You may also bring personal care items, pajamas, robe, slippers or shoes. Please put your name on all items, including eyeglasses, hearing aids and assistive devices (such as a cane or walker). Please do not bring valuables, large amounts of cash, personal papers or jewelry.

Pets

If you’re staying at an Aurora Medical Center for treatment, your dog can be brought in to visit with the permission of your care provider. Typically, dogs are the only pets allowed to visit, but you may ask your provider about other pets — the decision to allow other visiting pets is made on a case-by-case basis.

Ask your provider for details.

Security Services

For your safety, our property is patrolled 24 hours a day by security officers and electronic surveillance. The security staff will escort you and your visitors to your cars at night. They will also provide some emergency auto services upon request.

Smoke-Free Environment

This hospital is smoke-free. No smoking is allowed in the hospital or within 15 feet of any of the entrances. Hospital staff can direct you to an area where smoking is allowed.

Spiritual Care

Chaplains provide spiritual and emotional support to anyone at the hospital. A chaplain is in-house between 8 am and 4:30 pm, Monday through Friday; an on-call chaplain is available at any other time. Your nurse can help you contact the chaplain. If you prefer to see your own clergy, please contact them.

Everyone is welcome to use our meditation room, open 24 hours a day, located on the first floor near the patient tower elevators in the main hospital building.

Amenities

Gift Shop

Our gift shops are temporarily closed for the safety of our patients and team members. Thank you for understanding.

Library

Community members are welcome to visit our Ziebert Medical Library and use our print and online resources as well. Photocopies are 10 cents per page. Books and audiovisuals may be checked out for 2 weeks.

Hours: 8:30 a.m. to 5 p.m., Monday through Friday
Fax: 414-328-7912

Newspapers

Local newspapers can be purchased at the entrance to the Aurora Women's Pavilion and the Physician Office Tower. Ask your nursing assistant for help.

On-Site Conveniences

Vending areas in the cafeteria and Emergency Department are open 24 hours a day

For your convenience, there is an ATM machine in the hospital lobby.

Floor Plans/Wayfinding

Coming in for an appointment or a visit? We can help you find your way. 
 

Prepare for Your Surgery

Planning ahead can help reduce your stress. Follow this checklist.

Getting Ready for Your Visit

Tips for a successful visit to the hospital or your doctor.

Your Life Your Health

Manage your care from anywhere, anytime.