Pediatric urgent care video visits
24/7 urgent care for kids ages 2-17 with an online provider anytime, anywhere.
Pediatric urgent care video visits
24/7 urgent care for kids ages 2-17 with an online provider anytime, anywhere.
Online urgent care for kids
If your child develops a rash, an upset stomach or another minor health concern, you want fast answers and reliable care. With our pediatric urgent care video visits – called Quick Care Video Visits – children ages 2-17 can connect with a virtual family medicine or pediatric provider any time, day or night, without ever leaving home. These visits offer the same quality of care as in-person urgent care clinics – just with added convenience for you and your family.
Start a Quick Care Video Visit
When should you use virtual pediatric urgent care?
Quick Care Video Visits are a convenient way to get care for your child when they have minor illnesses or issues that would usually mean a trip to urgent care. They’re also a good option when your pediatrician isn’t available for a sick visit.
Common pediatric conditions and symptoms include:
- Abdominal discomfort or upset stomach
- Acne
- Allergies
- Back pain
- Bronchitis
- Colds
- Constipation
- Cough
- COVID
- Diarrhea
- Flu
- Headache
- Minor burns
- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye
- Red eye
- Runny nose
- Sinus infections
- Skin rashes
- Sore throat
- Sprains and strains
- Stuffy nose
How do virtual pediatric urgent care visits work?
Learn how our urgent care video visits work in three easy steps.
Request a visit
Sign in to your LiveWell account on your mobile device or computer. Navigate to Find Care in the menu and select Quick Care Video Visit. Note for kids between the ages of 12-17 years old, you must use their proxy account when requesting a visit.
Complete PreCheck-In
Next, answer a few questions so the provider knows about your child’s condition. Once you’ve completed our questions, wait your turn – typically very brief – in our virtual waiting room to meet with the next available pediatric provider.
Start your visit
Once the provider appears, you can begin the visit with you and your child both on camera. When your visit is complete, select Leave Meeting. To view the provider’s visit notes after your visit, select View After Visit Summary in the menu.
Common questions about virtual urgent care for kids
You can request an urgent care video visit for kids ages 2-17 if you're their legally authorized representative. For minors between the ages of 12-17, you must use their proxy account. Learn more about proxy/dependent care.
Because there’s no physical exam, be ready to answer plenty of questions about your child’s condition. If your child is old enough, the provider will also want to hear directly from them to better understand their symptoms. This helps the provider make the right diagnosis and create a treatment plan to help your child feel better. You’ll also want to make sure your child is visible during the visit.
While most conditions can be treated virtually, your child might need to come in for follow-up care – like a strep test or other lab tests – coordinated by your virtual provider at no additional visit fee. We can also call in any prescriptions your child may need.
To request an urgent care video visit for your child, you’ll need to be physically located in Illinois or Wisconsin.
Our pediatric Quick Care Video Visits start in LiveWell. Don’t have an account yet? Set up a LiveWell account now.
To learn more, we walk you through the steps of starting a Quick Care Video Visit in LiveWell, plus answer common questions you may have.
You can call 844-284-0381 to speak with a virtual health nurse about any medical questions following your child's recent urgent care video visit.
Our three types of pediatric video visits offer a convenient alternative to making a trip to urgent care or your provider’s office. With pediatric Quick Care Video Visits, your child can get one-time care with the next available virtual provider.
Virtual pediatric primary care providers are your child’s dedicated pediatrician you’ll always see for video visits – for any health need, including sick visits. If you can’t schedule an appointment with your virtual pediatrician, you can always hop on a pediatric Quick Care Video Visit and follow-up with your pediatrician afterwards, if necessary.
You can also schedule a video visit with your child’s in-person provider during office hours, if offered.
Whichever type of video visit you prefer, our pediatric telehealth options help your child feel better from wherever you are.
You can rest assured we protect your child's health information during pediatric Quick Care Video Visits. We take telehealth security measures to ensure only you and the provider have access to your visit.
Our Quick Care Video Visits are billed to your insurance. If you don’t have insurance, you’ll receive a statement detailing your financial responsibility. See our FAQ to learn more.
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