Virtual visits are a convenient way to receive health care from a provider anytime, anywhere. Just like an in-person visit, you can chat with a provider about your symptoms to receive a diagnosis and treatment plan. With virtual visits, you can get access to this care on your mobile device or computer rather than driving to your provider’s office or a clinic.

With virtual primary care, you can find a dedicated family medicine or pediatric provider your family can see through video visits for preventative care, chronic care management, sick visits and more. You can schedule online easily with extended hours, including weekends. You can schedule an appointment with a family medicine provider from 6 a.m.-11 p.m. and pediatric providers from 8 a.m.-8 p.m., 7 days a week.

With Quick Care Video Visits – available 24/7 – and pediatric Quick Care Video Visits  – available 8 a.m.-5 p.m. Monday-Friday – you can get care from the next available provider for minor illnesses and injuries such as cold, sprain and strains or the flu.

Not sure which virtual visit is right for you? Use Symptom Checker to help you find care based on your symptoms. Your options may include an e-visit, where you’ll fill out a questionnaire and get an email response from the next available provider within an hour. You can also submit your e-visit to your virtual primary care provider or in-person provider, who will respond within 24 hours.

You can call your provider’s office to see if a video visit during office hours is appropriate for your situation. Some appointments, like wellness exams, need to be in person.

The biggest benefit of virtual visits is getting health care without leaving the house – especially when you’re sick or if you have a busy schedule. You can answer a few questions about your health, then get a diagnosis and treatment plan from a provider at a time that’s convenient for you.

Telehealth visits are available to everyone in your family. For kids under 17, you’ll need to be their legally authorized representative. Learn more about proxy/dependent care.

We take measures to protect your health information whether your seek virtual or in-person care. Video visits feature telehealth security measures to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.

Our telehealth visits start in LiveWell. Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.

Don’t have an account yet? Set up a LiveWell account now.