Pediatric virtual primary care
Get convenient, personalized care for your child from a dedicated virtual pediatrician you can depend on.
Pediatric virtual primary care
Get convenient, personalized care for your child from a dedicated virtual pediatrician you can depend on.
Online pediatric care that fits your life
It’s not always easy to fit in care for your child. With pediatric virtual primary care, you can schedule video visits online with the same trusted provider – at times that work for you.
Pediatric appointments are available daily from 8 a.m. to 8 p.m., 7 days a week for ages 0-17. Whether it's a well visit, illness or chronic condition, you can rely on consistent, quality care from a dedicated virtual pediatrician who will get to know your child.
Find a pediatric virtual primary care provider
Ready for expert pediatric care that comes to you? Start by choosing your child’s virtual pediatrician online and scheduling their first video visit.
Trusted virtual care from a dedicated pediatrician
Pediatric virtual primary care gives your child the same quality care as an in-person visit – without the commute. You can schedule your appointment when it fits your schedule, as long as you’re in Illinois or Wisconsin during the visit.
After your first video visit, you’ll have an established virtual pediatrician for all of your child’s primary care needs, including help coordinating in-person care, if needed. And because your virtual pediatrician is part of Aurora Health Care, you’ll have access to the quality, award-winning care you’d expect – with the added flexibility of virtual care.
Why use pediatric virtual primary care?
- Scheduled video visits available 8 a.m.-8 p.m., 7 days a week
- Care for ages 0-17
- Relationship-based care with board-certified pediatric providers
- Coordinated access to Aurora Health Care in-person care and top pediatric specialists, if needed
- Insurance accepted, no extra fees
Online services to support your child’s health
Whether your child has a minor injury, is under the weather or you have a question about their development, your virtual pediatrician is here for you. Available pediatric virtual primary care services include:
- Sick visits, including for colds, sore throat and rashes
- Treatment of minor injuries, like sprains and strains
- Well visits, with coordination of in-person care if needed
- Educational visits for parenting support, newborn care, nutrition and sleep hygiene
- Behavioral and mental health visits, including depression and anxiety
- Management of chronic disease like ADHD, post-concussion syndrome and asthma
- Online prescription refills and medication management
- E-visit messaging for minor conditions, with a response within 24 hours
How do pediatric virtual primary care visits work?
Once you select your pediatric virtual primary care provider and schedule your first appointment, here’s what you can expect.
Before your visit
Because all visits are online via secure video connection, you can have your child’s visit where it works for you – as long as you’re in Illinois or Wisconsin at the time of your visit. Simply log in to LiveWell by smartphone, tablet or computer a few minutes before the visit.
During your visit
It’s important your child is present with you on video. Each virtual visit is tailored to your child’s needs. Depending on the reason for their visit, your child's provider may discuss how they're feeling, review lab results and examine symptoms. Have your insurance card and ID ready.
After your visit
At the end of your visit, your provider will go over the next steps for your child’s care. They’ll also fill existing or new prescriptions and begin coordinating any follow-up visits if needed. When you want to schedule a new visit, simply log in to LiveWell.
Common questions about pediatric virtual primary care
Pediatric providers are available 7 days a week from 8 a.m.-8 p.m., offering flexible appointment times that work around your child’s schedule.
Children under age 18 can receive care from a virtual pediatric provider, as long as a parent or guardian is present during the video visit. Parents or guardians can schedule video visits for children ages 0-17. Learn more about proxy/dependent care.
Ages 18 or older can also use virtual primary care – simply choose a virtual family medicine provider.
Pediatric virtual primary care providers diagnose and treat many of the same conditions and symptoms as in-person visits, including:
- Abdominal discomfort, nausea or vomiting
- Acid reflux
- Acute cough
- Acute sinusitis
- Acne
- ADHD
- Allergies
- Anxiety
- Bronchitis
- Chronic disease management
- Constipation or diarrhea
- COVID
- Depression
- Eye discharge or drainage
- Flu or cold
- Headache
- Mental health services
- Minor burns or skin injuries
- Nasal congestion
- Neck and back pain
- Online prescription refills
- Parenting guidance or questions
- Pink eye or red eye
- Runny nose
- School concerns
- Skin rashes
- Sleep concerns
- Sore throat
- Sprains and strains
- Stuffy nose
- Upper respiratory infection
- Urinary concerns
All visits are with your child’s virtual pediatrician and care team, so you’ll always see a familiar face.
Because there’s no physical exam, be ready to answer plenty of questions about your child’s condition. If your child is old enough, the provider will also want to hear directly from them to better understand their symptoms. This helps the provider make the right diagnosis and create a treatment plan to help your child feel better. You’ll also want to make sure your child is visible during the visit.
While most conditions can be treated virtually, you might need to come in for follow-up care – like a strep test or other lab tests – coordinated by your virtual provider at no additional visit fee. We can also call in any prescriptions your child may need.
Most conditions can be managed over video, but sometimes in-person visits are still needed. This can include lab work, vaccines, diagnostic testing and screenings. Children will also need to be seen in person for conditions like ear infections.
When in-person care is needed, we’ll partner with a nearby Aurora Health Care location to coordinate your child’s care.
Our pediatric virtual primary care visits start in LiveWell. Don’t have an account yet? Set up a LiveWell account now.
Our three types of pediatric video visits offer a convenient alternative to making a trip to urgent care or your provider’s office. With pediatric Quick Care Video Visits, your child can get one-time care with the next available virtual provider.
Pediatric virtual primary care providers are your child’s dedicated pediatrician you’ll always see for video visits – for any health need, including sick visits. If you can’t schedule an appointment with your virtual pediatrician, you can always hop on a pediatric Quick Care Video Visit and follow-up with your pediatrician afterwards, if necessary.
You can also schedule a video visit with your child’s in-person provider during office hours, if offered.
Whichever type of video visit you prefer, our pediatric telehealth options help your child feel better from wherever you are.
You can rest assured we protect your child's health information during video visits. We take telehealth security measures to ensure only you and the provider have access to your visit.
Pediatric virtual primary care visits are billed to your insurance. If you don’t have insurance, you’ll receive a statement detailing your financial responsibility. See our FAQ to learn more.
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