Telehealth & urgent care video visits
Get care from the comfort of home.
Telehealth & urgent care video visits
Get care from the comfort of home.
Telehealth & urgent care video visits with an online doctor anytime, anywhere
You’ve got a sore throat and you’re sneezing – a lot. You want to get relief from your symptoms but you’re not feeling well enough to leave the house. That’s where video visits can help.
With video visits, you can get care from a provider just like an in-person visit without the trip to a clinic or your doctor’s office. With Quick Care Video Visits, you can get 24-hour virtual urgent care for minor illnesses like sinus infection, cold or flu. Or get care from the team you know by scheduling a video visit with your virtual primary care provider or in-person provider.
Quick Care Video Visits
Our urgent care video visits, which Aurora calls Quick Care Video Visits, are an option for kids ages 2 and up and adults. Just like an in-person visit, you can see a telemedicine provider quickly for diagnosis and treatment for common, nonurgent symptoms related to minor illnesses.
Most Quick Care Video Visits are billed to your insurance. If you don’t have insurance, you’ll receive a statement detailing your financial responsibility. See our FAQ to learn more.
We're also able to provide Quick Care Video Visits if you have Medicare or Medicaid as your primary or secondary insurance.
How does a Quick Care Video Visit work?
Quick Care Video Visits are an easy and convenient way to get urgent care via video. See how our urgent care video visits work in three quick steps.
Step 1:
Sign in to LiveWell and request a Quick Care Video Visit.
Step 2:
Answer a few questions, then wait your turn to meet with a provider.
Step 3:
Begin a video visit from the comfort of home – or anywhere.
Watch our video to learn more about the benefits of Quick Care Video Visits.
Scheduled video visits
Video visits with your virtual care provider
With virtual primary care, you can establish a relationship with a board-certified family medicine provider of your choice, who you’ll always see virtually. Virtual primary care providers offer comprehensive, personalized health care via video visits for the whole family. From sick care and chronic condition management to preventative care and more, you can easily schedule online and connect with your trusted care team at your convenience.
Appointments are required and available daily from 6 a.m.-11 p.m., including same-day options. Your visit will be billed to your insurance – the same as an in-person primary care visit. And if you need lab work or screenings, your primary care provider will help coordinate your care at a location near you.
Video visits with your in-person provider
When you want virtual care from your existing care team, you can request a video visit. It's just like the care you receive in the office – minus the trip. To request a video visit, call your provider’s office or schedule in LiveWell, if available – some appointments, such as physical exams, require you to be seen in person.
A video visit with your primary care provider, specialist or another member of your care team will be billed to your insurance and is subject to any coinsurance, copay or deductible – just like an in-person visit. If you don’t have insurance, you’ll receive a statement detailing your financial responsibility.
Learn how to start a video visit with your in-person provider.
Things to know about telehealth urgent care video visits
The difference between telehealth and urgent care video visits is that telehealth refers to all types of online health care. Telehealth visits may include video visits, visits by phone or e-visits (diagnosis and treatment recommendations sent via email).
At Aurora, we offer three types of video visits: virtual primary care video visits, urgent care video visits (called Quick Care Video Visits) and video visits with your established in-person provider. Video visits offer a convenient alternative to making a trip to urgent care or your provider’s office. Quick Care Video Visits offer 24-hour virtual urgent care for minor illnesses with the next available online doctor. Virtual primary care providers are your dedicated family medicine provider you’ll always see for video visits – for any health need, including sick visits.
You can also schedule a video visit with your in-person provider during office hours. Whichever type of video visit you request, our telehealth providers are here to help you feel better from wherever you are.
Since there’s no physical exam, be prepared to answer a lot of questions. The detailed questions the telemedicine provider asks will help them better understand your symptoms so they can make a diagnosis and treatment plan to help you feel better.
Depending on your diagnosis, you might need to come in for lab tests such as a strep test. Likewise, your treatment plan could include picking up medication.
You can use Quick Care Video Visits for minor illnesses or concerns you might usually take to an urgent care office. Quick Care Video Visits for ages 2 and older (unless otherwise noted) cover this set of conditions and symptoms.
Adult conditions and symptoms:
- Abdominal discomfort or upset stomach
- Acid reflux
- Acne
- Allergies
- Anxiety
- Back pain
- Birth control prescriptions
- Bronchitis
- Colds
- Constipation
- Cough
- COVID (coronavirus)
- Depression
- Diarrhea
- Eye discharge or drainage
- Flu
- Headache
- Joint pain and stiffness
- Minor burns
- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye
- Red eye
- Respiratory flu symptoms
- Respiratory infections
- Runny nose
- Sinus drainage
- Sinus infections
- Sinus problems
- Skin rashes
- Sore throat
- Sprains and strains
- Stuffy nose
- Upper respiratory infection
- Urinary concerns
- Vaginal discharge and irritation
- Wrinkle cream prescriptions
Pediatric conditions and symptoms:
- Abdominal discomfort or upset stomach
- Acne
- Allergies
- Back pain
- Bronchitis
- Colds
- Constipation
- Cough (for children 5 years old and up)
- COVID (coronavirus)
- Diarrhea
- Flu
- Headache
- Minor burns
- Minor skin injuries
- Nasal congestion
- Nausea and vomiting
- Neck and back pain
- Painful urination
- Pink eye (for children 3 years old and up)
- Red eye
- Runny nose
- Sinus drainage
- Sinus infections (for children 10 years old and up)
- Sinus problems
- Skin rashes
- Sore throat (for children 5 years old and up)
- Sprains and strains
- Stuffy nose
Telehealth services are available to everyone in your family. When using telehealth, you’ll need to be physically located in:
- Virtual primary care: Illinois or Wisconsin
- Quick Care Video Visits: Illinois, Wisconsin, Michigan or Florida
- E-visits: Illinois, Wisconsin or Michigan
- Video visits with your in-person provider: Illinois, Wisconsin or Michigan
For minor children between the ages of 12-17 years old, you must have proxy access to their LiveWell account. When you submit a video visit on behalf of a minor, you must use their proxy account. Don't use your own account to request a video visit for your dependent. Learn more about proxy/dependent care.
When you do a video visit from your LiveWell account, we keep your personal information safe and secure. These video visits feature enhanced telehealth security measures to ensure only you and your provider have access to your video visit.
We walk you through the steps of starting a Quick Care Video Visit or scheduled virtual visit or scheduled virtual visit with your provider in LiveWell, plus answer common questions you may have.
We can help answer your questions about LiveWell and its features. We also offer instructions for navigating video visits.
You can call 844-284-0381 to speak with a virtual health nurse about any medical questions following your recent Quick Care Video Visit.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Other ways to get virtual care
E-visits
Send a message to a telehealth provider and get a diagnosis within one hour – 24/7.
Virtual primary care
Find a dedicated primary care provider you’ll always see virtually through flexible video visits.