Virtual primary care
Life is busy. Get convenient, expert care from a dedicated virtual primary care provider who fits your schedule – all from wherever you are.
Virtual primary care
Life is busy. Get convenient, expert care from a dedicated virtual primary care provider who fits your schedule – all from wherever you are.
The care you trust - now virtual
Ongoing care for all ages
With virtual primary care, you’ll get the same care as an in-person visit – just remotely. This includes sick visits, chronic condition management, care for common health concerns and more.
Flexible appointments
You can schedule video visits with your virtual primary care provider when it’s convenient for you – from 6 a.m.-11 p.m., 7 days a week – for most health needs.
Board-certified providers
After your first video visit, you’ll have an established virtual primary care provider you can trust for all of your health needs, including coordinated access to in-person care and specialists, if needed.
Find your virtual primary care provider
Ready for health care that meets you where you are? Start by choosing your virtual primary care provider and scheduling your first appointment.
What is virtual primary care?
With virtual primary care, you can maintain a relationship with a board-certified provider of your choice that you’ll always see virtually. Virtual primary care providers include family medicine doctors or providers – who see patients of all ages – and pediatricians who treat ages 0-17.
Video visit appointments can be scheduled online, when and where it’s convenient for you. Appointments are available 7 days a week, with family medicine visits offered from 6 a.m.-11 p.m. and pediatric visits from 8 a.m.-8 p.m.
Virtual primary care providers offer the same personalized care you'd expect from an in-person visit. Insurance is accepted, with no extra fees. And because your virtual primary care doctor is part of Aurora Health Care, you’ll have access to the most comprehensive health system in Wisconsin – with the added convenience of virtual care.
Our virtual health care services
When you’re feeling unwell or need ongoing care for a chronic condition, start with your virtual primary care provider. Services include:
- Sick visits, including for colds, rashes and sprains
- Visits for minor health concerns like eczema and joint pain
- Management of chronic diseases like high blood pressure or diabetes
- Mental health services
- Coordination of in-person care for screenings, physicals or labs
- E-visit messaging for minor conditions, with a response within 24 hours
How do virtual primary care appointments work?
After you’ve selected your virtual primary care provider and made your first appointment, here’s what you can expect.
Before your visit
Since all visits are online via secure video connection, you can have your video visit where it works for you – as long as you’re in Wisconsin or Illinois at the time of your visit. Simply log in to LiveWell by smartphone, tablet or computer a few minutes before your visit time.
During your visit
Each visit is tailored to your needs, whether you’re addressing a minor health concern or focusing on your wellness. Your provider may discuss how you're feeling, review lab results and virtually examine any symptoms. Have your insurance card and ID ready.
After your visit
Near the end of your visit, your provider will review any next steps in your care – including coordinating any follow-up visits, if needed. When you want to schedule a new video visit with your provider, simply log in to LiveWell.
Questions about virtual primary care
Everyone in your family can establish care with a virtual family medicine provider. Our pediatric virtual primary care providers treat ages 0-17.
If you're 18 or older, you can schedule your own visit. Parents or guardians can request video visits for children ages 0-17 – if your child is between the ages of 12-17, you’ll need proxy access to their LiveWell account. Learn more about proxy/dependent care.
As long as you’re physically located in Wisconsin or Illinois at the time of your visit, you can have an online doctor appointment. This includes being at home, work or in a parked car.
You need a smartphone, tablet or computer with a strong internet connection, camera, microphone and speakers. Have your insurance card and photo ID ready and consider using headphones for privacy. See more tips on preparing for a video visit.
Your virtual primary care provider can diagnose and treat many of the same conditions and symptoms as in-person visits, including:
- Abdominal discomfort, nausea or vomiting
- Acid reflux
- Acute cough
- Acute sinusitis
- Acne
- Allergies
- Anxiety
- Back pain
- Bronchitis
- Chronic disease management
- Constipation or diarrhea
- COVID
- Diabetes
- Depression
- Eye discharge or drainage
- Flu or cold
- Headache
- High blood pressure
- Joint pain and stiffness
- Medicare annual wellness
- Mental health services
- Minor burns or skin injuries
- Nasal congestion
- Neck and back pain
- Pink eye or red eye
- Runny nose
- Skin rashes
- Sore throat
- Sprains and strains
- Stuffy nose
- Upper respiratory infection
- Urinary concerns
See a list of pediatric virtual primary care conditions and symptoms.
Your virtual primary care provider is here for you when you’re sick or have a health concern. Most conditions can be managed over video, but some require in-person visits like lab work, diagnostic testing and screenings. When in-person care is needed, your virtual provider and care team will help coordinate at a location near you or connect you to a specialist.
Just like an in-person visit, we'll bill your video visit with your virtual primary care provider to your insurance. This includes Medicare and Medicaid as your primary or secondary insurance.
Unlike other types of telehealth visits we offer – where you connect with a provider for one-time medical needs – you’re establishing a relationship with a virtual provider for ongoing care. Your virtual primary care provider will get to know you and is available for common health needs.
It's easy to message your virtual primary care provider in LiveWell, our secure patient portal. You can also schedule video visits and submit an e-visit to your provider in LiveWell.
Yes, video visit use a secure video conference platform that is integrated with LiveWell. Learn more about virtual visit privacy and security.
Our LiveWell FAQ answers your questions about LiveWell, its features and navigating virtual primary care video visits.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.
Other ways to get virtual care
Quick Care Video Visits
With Quick Care Video Visits, you can get access to medical care 24/7 with a video call.
E-visits
Send a message to a telehealth provider and get a diagnosis within one hour – 24/7.