Telehealth visits

Telehealth visits

Your time. Your place.

Telehealth visits

Telehealth visits

Your time. Your place.

Telehealth services: health care anytime, anywhere

When you’re not feeling well, sometimes you might be too sick to leave the house. Or maybe you need care after hours. At Aurora Health Care, we’re here to help you get care when and where you need it with our telehealth services.

Virtual primary care

Find a primary care provider you'll always see virtually for all your health needs. Video visit appointments – from 6 a.m.-11 p.m. daily – work around your schedule.

  • For all ages
  • Same-day and weekend availability

Quick Care Video Visits

Get convenient urgent care diagnosis and treatment over video for minor illnesses and injuries. Answer a few questions and wait for the next available provider.

  • For kids 2+ and adults
  • Available 24/7

E-visits

When you're not feeling well, you can message a telehealth provider for a quick diagnosis within an hour. Start with Symptom Checker to see if you’re eligible.

  • For kids 2-11 and adults
  • Available 24/7

Video visits with your provider

If available, you can schedule a video visit with members of your established in-person care team during their office hours. It’s like an in-person visit – minus the trip.

  • For all ages
  • Available by appointment

Get started with telehealth

Telehealth – sometimes called virtual visits – is another way you can see a provider and get care when and where you need it. Just hop on your mobile device or computer to get care. No need to drive to a clinic or your provider’s office.

We offer several telehealth options to meet your needs. With Quick Care Video Visits, you can see the next available provider to discuss your symptoms and treatment options. Or you can schedule a video visit with your virtual primary care provider or another member of your established in-person care team during their office hours.

You can also use Symptom Checker to help you find the right type of visit based on your symptoms. Your options may include an e-visit, where you’ll fill out a questionnaire and get an email response from the next available provider within an hour – or your own primary care provider within 24 hours.

The biggest benefit of telehealth visits is you or child can get care where and when you need it. Even when you’re sick, you can stay home and get care from a provider at a time that’s convenient for you – including extended hours and weekends.

Telehealth services are available to everyone in your family. For kids under 17, you’ll need to be their legally authorized representative. Learn more about proxy/dependent care.

When using telehealth, you’ll need to be physically located in the below states:

  • Virtual primary care: Illinois or Wisconsin
  • Quick Care Video Visits: Illinois, Wisconsin, Michigan or Florida
  • E-visits: Illinois, Wisconsin or Michigan
  • Video visits with your in-person provider: Illinois, Wisconsin or Michigan

We take measures to protect your health information whether you seek virtual or in-person care. Video visits feature telehealth security measures to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.

Yes, you can. Contact your primary care provider or virtual primary care provider if you think you’re experiencing COVID symptoms. They may be able to see you the same day in person or with a video visit. Another option is to start a Quick Care Video Visit with the next available provider. It’s your access for 24-hour care to discuss your symptoms and testing options.

If you’ve tested positive for COVID, you may be able to complete an e-visit questionnaire for treatment options. Symptom Checker can help you find the right type of visit for you.

Our telehealth visits start in LiveWell. Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.

Don’t have an account yet? Set up a LiveWell account now.

Telehealth services when and where you need them

Quick care video visits

When you can’t pencil in an appointment

Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a provider any time and from anywhere, 24/7.

Video visits with your provider

When you want comfort in a familiar face

A little reassurance from the care team you know and trust can go a long way. Scheduled video visits with your virtual primary care provider or existing care team are just like office visits – minus the trip.

E-visits with your provider

When you need the right visit, right now

Our Symptom Checker in LiveWell can help you find the right type of care based on your symptoms. From e-visits and Quick Care Video Visits to in-person urgent care, we’ll recommend the best visit for you.

LiveWell Account Main

Still need a LiveWell account?

Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.

Learn more about LiveWell and its features.