Telehealth visits
Your time. Your place.
Telehealth visits
Your time. Your place.
Telehealth services: health care anytime, anywhere
When you’re not feeling well, sometimes you might be too sick to leave the house. Or maybe you need care after hours. At Aurora Health Care, we’re here to help you get care when and where you need it with our telehealth services.
Get started with telehealth
Telehealth – sometimes called virtual visits – is another way the whole family can see a provider and get care when and where you need it. Just hop on your mobile device or computer to connect to a provider. No need to drive to a clinic or a provider’s office.
We offer several telehealth options to meet your needs. With Quick Care Video Visits, you or children age 2 or older can see the next available family medicine provider to discuss your symptoms and treatment options. Or you can schedule a video visit with your virtual primary care provider – available for all ages – or another member of your established in-person care team during their office hours.
For kids, we offer dedicated pediatric Quick Care Video Visits, pediatric virtual primary care other ways to get care with a virtual pediatric provider. Learn more about pediatric telehealth.
You can also use Symptom Checker to help you find the right type of visit based on your symptoms. Your options may include an e-visit, where you’ll fill out a questionnaire and get an email response from the next available provider within an hour – or your own primary care provider within 24 hours.
The biggest benefit of telehealth visits is you or child can get care where and when you need it. Even when you’re sick, you can stay home and get care from a provider at a time that’s convenient for you – including extended hours and weekends.
Telehealth services are available to everyone in your family. For kids under 17, you’ll need to be their legally authorized representative. Learn more about proxy/dependent care.
Pediatric virtual primary care appointments are available from 8 a.m.-8 p.m., 7 days a week for ages 0-17. Pediatric urgent care video visits are available for ages from 8 a.m.-5 p.m., Monday-Friday for ages 2-17.
When using telehealth, you’ll need to be physically located in the below states:
- Virtual primary care: Illinois or Wisconsin
- Quick Care Video Visits: Illinois, Wisconsin, Michigan or Florida
- E-visits: Illinois, Wisconsin or Michigan
- Video visits with your in-person provider: Illinois, Wisconsin or Michigan
We take measures to protect your health information whether you seek virtual or in-person care. Video visits feature telehealth security measures to ensure only you and the provider have access to your visit. We also keep your personal information safe when you’re recommended an e-visit when using Symptom Checker.
Our telehealth visits start in LiveWell. Learn how to begin a video visit or find the right type of care based on your symptoms with Symptom Checker.
Don’t have an account yet? Set up a LiveWell account now.
Telehealth services when and where you need them
When you can’t pencil in an appointment
Minor health concerns are inconvenient – and when life gets busy, visiting an immediate or urgent care can be, too. With Quick Care Video Visits, you can see a family medicine or pediatric virtual provider easily, from anywhere.
When you want comfort in a familiar face
A little reassurance from the care team you know and trust can go a long way. Scheduled video visits with your virtual primary care provider, pediatric virtual primary care provider or existing care team are just like office visits – minus the trip.
When you need the right visit, right now
Our Symptom Checker in LiveWell can help you find the right type of care based on your symptoms. From e-visits and Quick Care Video Visits to in-person urgent care, we’ll recommend the best visit for you.
Still need a LiveWell account?
Download the LiveWell app and create an account in one easy step! You’ll find more ways to live well on the go – message your primary care provider, get test results, practice guided meditation and more.